Our team uses a number of methods to contact drivers about various safety or compliance needs including email, phone call, or text message. Below is a brief summary of when the different methods may be used:

Email:

• Event-driven coachings or remedial training notifications.
• Reminders for expiring compliance documents such as Commercial Driver’s License or Medical Card.
• Video message explaining the details of a recent event or incident showing the driver on screen the issue observed.

Phone Call:

• After an accident to check on the driver, obtain a statement, or collect other time-sensitive information.
• In the event of a realtime drowsy or other critical behavior alert from a dash camera.
• As directed in collaboration with fleet management for other issues or coaching opportunities.

Text Message (note: our driver text messaging follows all federal compliance guidelines related to opt-out status):

• Collect photos or other information from a roadside inspection or accident.
• Communicate log changes that need to be accepted.