24/7 Support — Scope of Service

Includes dedicated phone number and account manager for the following categories.

• Roadside issues
• Accident reporting
• ELD/VEDR issues
• Training system assignments and troubleshooting
• Assistance adding/removing drivers/vehicles and other records inside SAFE

Examples of services not included, but available as an add-on service at an hourly rate:

• DataQ submissions
• Custom driver handbook or policy development
• Software systems setup/migration (ELD, VEDR, DVIR, training, etc)
• All non-safety related services